U.S. and Canadian Customers: please use this site to submit a warranty claim and communicate with the ExOfficio Warranty Team. Current turnaround time is 6-8 weeks.
Due to the effects of the COVID-19 outbreak, some warranty claims may be delayed. As a part of the concerted global efforts to help slow the COVID-19 outbreak, we have closed the office and are limited in shipping and receiving warranty claims. We ask that you do not mail in repair product until our office reopens. We apologize for any inconvenience and will work to meet our customers warranty needs as quickly as possible.
U.S. Contact: (800) 644-7303 | Mon - Fri : 7:30am - 5pm (PST) | [email protected]
Canadian Contact: (844) 641-3396 | Mon-Fri: 7:30am-5pm (PST) | [email protected]
International Customers (not including Canada): Do not send the ExOfficio U.S. Office any return items/product if you do not have a return address within the United States. If we receive items and there is not a U.S. address to send the item(s) back to, you may not get the item returned, as we may be unable to return to sender.
Click here for a list of International Distributors
Cheers! ExOfficio Warranty Team.